STORE : Sales Policies
Availability
Bare Bones Software products are available directly from us, as well as through many major Macintosh resellers, catalogs, and stores.
Please note: Product version upgrades, site licenses, and special discounts are only available directly from Bare Bones Software.
Terms of Sale
All products are offered subject to the terms of the particular license agreement included with each product, and all sales are final. We offer functional demo versions of all our products which you may use to evaluate their function and suitability for your needs before purchase.
BBEdit Package Information
If you order BBEdit for download, you will be sent a serial number via email once your order is processed. This number can be used to activate the BBEdit demo.
If you order BBEdit for shipment, your package will include a BBEdit CD-ROM and a registration card.
(Note: BBEdit's user manual is provided in PDF format. You can access it via the Help menu within BBEdit, or download the manual as a separate file from our web site.)
When ordering for shipment, you will have the option of requesting an advance download to receive serial numbers for the product(s) you are ordering in advance of shipment.
Online Delivery Restrictions
For those products that Bare Bones Software offers for online delivery (ESD), please note the following important stipulation:
Since your purchase receipt and serial number are only provided in electronic format, you should print or otherwise safely archive a copy of the email invoice you will receive after your order has been processed. This invoice will serve as your proof of purchase and eligibility for tech support, future upgrades, and special offers.
Order Processing
E-commerce services for our online store are provided by eSellerate, Inc.
Orders placed directly with us by telephone or fax normally require 1 to 2 business days to process.
For your protection and ours, each order is reviewed by our sales staff before processing. This usually occurs within one business day of receipt of the incoming order. (Nights, weekends, and holidays are not included in this estimate.)
Shipping Charges and Information
Important: All of the estimated charges listed below are for single piece orders placed directly with us. The shipping charges for any order placed via our online store are determined by Digital River and will be displayed in your online shopping cart, and we cannot modify the charges or shipping method for such orders.
All shipping charges are subject to change without notice.
| Standard - single piece | |
|---|---|
| U.S. Priority Mail | $7 |
| International Air Mail - Canada | $7 |
| International Air Mail | $11 |
| Federal Express - single piece | |
| Continental United States | $12 or 15 (dependent on destination) |
| Alaska/Hawaii/Puerto Rico | $25 |
| Canada | $40 (minimum, dependent on destination) |
| International | $60 (minimum, dependent on destination) |
VAT and Duties [International Orders]:
The shipping fees we charge cover only shipping and handling. Any VAT and duty costs are charged at the discretion of the importing country, and are the responsibility of the customer.
Payment Options
We accept the following methods of payment for orders placed directly.
Credit Cards:
We accept MasterCard, Visa, and American Express.Checks:
We accept either company or personal checks. All checks must be drawn on a U.S. bank in U.S. dollars. Please include a completed order form.Money Orders:
We accept money orders payable in US dollars. Please include a completed order form.Purchase Orders:
We will accept purchase orders with NET 30 terms, which are placed by D&B-rated U.S. businesses, as well as U.S. educational institutions and government agencies (state or federal). All purchase orders must be submitted via fax or postal mail, using the approved form appropriate for your company or organization. We cannot accept purchase orders placed via email or over the phone. For tracking purposes, all orders placed with a purchase order must be shipped via Federal Express.
Security
E-commerce services for our online store are provided by eSellerate Inc. (Review eSellerate's Privacy Policy.)
More Information
For information on any issues not described above, please contact our Sales Department.